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Terms and Conditions

Website: www.mrhazir.com

Welcome to Mr Hazir ("we," "our," or "us"). Mr Hazir provides an online technology platform connecting customers seeking various home, personal, and maintenance tasks with independent, qualified service providers ("Technicians," "Vendors," or "Service Providers").

By accessing or using our website, mobile application, or any associated services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not access or use the Platform.

1. Definitions

  • "Platform": The website (www.mrhazir.com), mobile applications, and digital services operated by Mr Hazir.

  • "Customer" / "User": Any individual or legal entity requesting or booking services through the Platform.

  • "Service Provider" / "Technician": Any independent worker, professional, or third-party vendor registered on the Platform to provide services.

  • "Services" / "Works": The maintenance, repair, grooming, cleaning, or specialized tasks requested by the Customer and executed by the Service Provider.

  • "Contract": The independent service agreement formed directly between the Customer and the Service Provider upon booking confirmation.

2. Scope of Mr Hazir Platform

  1. Facilitator Role: Mr Hazir operates solely as an online technology marketplace bridging the gap between Customers and independent Service Providers. Mr Hazir does not directly employ the Service Providers unless expressly stated under specific managed contracts.

  2. Technician Assignment: Mr Hazir facilitates the matching and assignment of available, registered Service Providers based on the location and scope of the requested service.

  3. Order Status & Changes: Customers may amend order details or cancel bookings free of charge before the request is formally assigned and accepted by a Service Provider.

  4. Provider Details: Once a task is assigned, relevant details of the assigned Service Provider (such as name and contact info) will be shared with the Customer via SMS, WhatsApp, or within the Mr Hazir App.

3. Account Registration and Eligibility

  1. Age Requirement: Users and Service Providers must be at least 18 years old to create an account or provide services.

  2. Account Security: You are responsible for safeguarding your login credentials. You may not sell, transfer, or share your account with any third party.

  3. Right to Suspend or Terminate: Mr Hazir reserves the unilateral right to approve, reject, suspend, or terminate any account found violating these Terms, providing fraudulent information, or engaging in unlawful conduct.

4. Pricing, Payments, and Billing

  1. Platform Fees: Account creation and browsing on Mr Hazir are completely free.

  2. Service Payment:

    • Payment for services may be made via digital methods (Credit/Debit Card, Mobile Wallets such as JazzCash/Easypaisa, or Bank Transfer) or through Cash on Delivery directly to the Service Provider upon task completion.

    • Customers pay only the service labor charge through online platform channels.

  3. Parts & Materials: The cost of spare parts, replacement materials, supplies, and equipment needed for a job is not included in standard service labor charges. The Customer must purchase these directly or reimburse the Service Provider upon presentation of a valid vendor receipt.

  4. Platform Commission: Service Providers agree to remit the agreed-upon platform service/commission fee to Mr Hazir according to their vendor agreement upon completion of cash or online orders.

5. Cancellations and Rescheduling

  1. Customer Cancellations:

    • Cancellations made before a Service Provider is dispatched or assigned are eligible for a full refund (if prepaid).

    • Cancellations made after a technician has arrived or when cancellation occurs without prior notice may incur a standard cancellation fee (e.g., PKR 50 or nominal dispatch charge).

  2. Provider Arrival: Standard service arrival windows incorporate a 1-hour margin based on traffic, weather, and job location.

6. Guarantee and Warranty Policy

  1. Standard Service Guarantee:

    • General Home & Repair Services: 15-day service guarantee on workmanship.

    • General Cleaning Services: 2-day service guarantee.

    • On-Spot / Run-Time Check Warranty: Deep cleaning, painting, polishing, drain blockage removal, waxing, and hair styling services are verified on-the-spot upon completion and require immediate Customer inspection.

  2. Exceptions (Guarantee Not Applicable):

    • Pre-existing appliance hardware failure or burnouts.

    • Short circuits and high-voltage electrical grid issues.

    • Issues resulting from parts or materials purchased independently by the Customer.

  3. Reservice Claims: Any complaint filed after the guarantee window will be treated as a new task and billed at regular service rates.

7. Refunds and Return Policy

  1. Refunds apply exclusively to service labor fees; materials, equipment, and consumed goods are strictly non-refundable.

  2. Approved refunds will be credited directly to the Customer’s Mr Hazir In-App Digital Wallet to be redeemed for future bookings.

  3. If a task fails to meet quality standards during an active warranty period, Mr Hazir will dispatch a technician for corrective re-service rather than issuing cash returns.

8. Limitation of Liability & Disclaimers

  1. Independent Contractors: While Mr Hazir performs basic ID verification and screening during onboarding, Service Providers operate as independent contractors.

  2. Site Safety and Supervision: The Customer or an authorized adult representative must remain present throughout the service delivery to supervise the premises and secure personal valuables.

  3. Property Loss or Theft: In the unlikely event of property damage, theft, or misconduct, Mr Hazir will assist by providing relevant technician verification records for legal authorities. Mr Hazir itself is not liable for intentional or unintentional damage caused by third-party technicians.

  4. Indirect Damages: Mr Hazir shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of or inability to use the Platform.

9. User Obligations and Code of Conduct

All platform participants agree to:

  • Provide truthful, accurate, and up-to-date contact and address details.

  • Refrain from requesting or performing any tasks that violate local laws or moral standards.

  • Treat service personnel with professionalism, dignity, and respect.

  • Avoid soliciting private, off-platform cash deals with Service Providers initially introduced through Mr Hazir.

10. Privacy & Data Protection

  1. Information Collected: Mr Hazir collects basic contact details (Name, Phone Number, Email, Gender, and Delivery Address) necessary to process service bookings and dispatch technicians.

  2. Data Usage: Contact information is shared only with the assigned technician to facilitate navigation and communication. Gender information is used to route gender-specific requests (e.g., salon services) to appropriate personnel.

  3. Data Deletion: Users may request the deletion of their profile, personal data, or unlink social logins at any time by navigating to the Account Settings section inside the Mr Hazir App or contacting support at support@mrhazir.com.

11. Amendments to Terms

Mr Hazir reserves the right to amend or update these Terms and Conditions at any time without prior notice. Continued use of the Platform after modifications are published constitutes acceptance of the revised Terms.

12. Contact Information

For questions, support, or dispute resolutions, contact us at:

  • Platform: www.mrhazir.com

  • Email: info@mrhazir.com

  • Helpline: +1 (585) 358-1836